• Terms Of Service
• Order Verification
• Service Level Guarantees
• Privacy Policy
• Domain Name Registration Agreement
• Domain Name Dispute Resolution Policy




Key Space Hosting Terms of Service

The service that is subject to the following agreement is provided by Key Space Hosting in association with LiquidNet Ltd., registered in the United Kingdom, Registration No. 4654498. Key Space Hosting and LiquidNet Ltd. will be referred to as Key Space Hosting for the sake of brevity in this document.

You should be aware that by signing up for an account with Key Space Hosting, you agree to position data on our servers, thus making it accessible to the wide public. In this sense, you accept that it is beyond the power of Key Space Hosting to restrict such access and guarantee the security of your files. You are completely in charge of protecting your data on Key Space Hosting servers, which suggests that you would better consider carefully any piece of information before uploading it to your newly allocated Key Space Hosting server space. It is recommendable to avoid publishing personal data that could be abused online.

The order form completion represents the electronic signing of this document.

You should abide by the Domain Name Registration Agreement, which is an indivisible part of this document.

1. ENTIRE AGREEMENT; SERVICE AGREEMENT Key Space Hosting shall provide its Services to You (the Customer) under the Terms and conditions of this Customer Agreement. The Agreement is intended to keep the integrity of both Key Space Hosting and the Customer and to protect both parties from liability. This Service Agreement will be enforced to ensure the speed, power, performance, and reliability of our services. Along with the Order Form and any other documents or agreements explicitly specified in this Agreement, the Customer Agreement constitutes the whole act of convention between Key Space Hosting and the Customer, thus being the most significant document of the newly-established relationship. In case that a court of competent jurisdiction considers that any of the Agreement's provisions is invalid, unenforceable, or void, the remaining ones will completely reserve their validity. Customer's side of the Agreement could be presented by the following parties: an individual with personal demands, being over 18 years of age; a legal entity such as a corporation, a limited liability company etc. that is consistent with state's law system. If a person represents the Customer for some reason, he/she should be legally authorized to act in his/her name, thus accepting, executing and delivering the Agreement. You understand and agree that the Service is provided "AS-IS" and that Key Space Hosting assumes no responsibility for the timeliness, deletion, and failure to deliver or store any Customer communication or personalization settings.

2. Key Space Hosting HOSTING SERVICES A web hosting service is a type of Internet service that offers individuals and organizations the opportunity to host their own websites, and to store information, images, video, or other content accessible via the World Wide Web. A Storage Service Provider (SSP) is a company that provides computer storage space and related management services. SSPs also offer periodic backup and archiving. Key Space Hosting offers only web hosting services, not data storage services. A web hosting service consists of the following:

3. BACKGROUND OPERATIONS/PROGRAMS ON SERVERS These programs, named cron jobs, can be continuously run by Key Space Hosting in the background. Their provision suggests additional fee in accordance with system resources used and operational maintenance involved, if needed. Generally, Key Space Hosting avoids placing complementary charges upon customers, providing the CronTab service that is integrated in the hosting Control Panel. Optional Key Space Hosting Services: These services, including but not limited to: Site Studio, Mailing Lists and other services offered are provided WITHOUT WARRANTY and WITH NO GUARANTEE OF RESULTS. Key Space Hosting ADDITIONAL SERVICES OR FEATURES AND VALUE-ADDED SERVICES OR FEATURES ARE OFFERED ON "AS IS" AND "AS AVAILABLE" BASIS. Key Space Hosting REJECTS ANY IMPLIED WARRANTIES. ANY OF Key Space Hosting' EMPLOYEES, MANAGEMENT OR AFFILIATES MAY NOT BE HELD RESPONSIBLE OR THUS LIABLE FOR ANY POSSIBLE DAMAGES PROVOKING USE OR MISUSE OF ANY INFORMATION, CONTENT OR SERVICES PROVIDED BY Key Space Hosting, INCLUDING DIRECT OR INDIRECT, PUNITIVE, AND INCIDENTAL DAMAGES RESULTING FROM ANY FAILURE TO PROVIDE SERVICES, SUSPENSION OR TERMINATION OF SERVICES. All background operations / processes, beside the aforementioned cron jobs, are strictly forbidden.

4. SERVICE GUARANTEES Key Space Hosting will guarantee 99.9% Key Space Hosting network uptime and 99.9% network stability uptime. This, however, does not refer to problems stemming from:

5. SERVER USAGE & HOSTED CONTENT

6. MONEY BACK GUARANTEE Key Space Hosting offers a 30-day money back guarantee. If you are not satisfied with our hosting service, you can submit your refund request in a trouble ticket from the web hosting control panel or send an e-mail to support@duoservers.com and receive a full refund for your hosting plan within 30 days after you purchased the account. However, all domain registrations are final, do not include any money back guarantee and will be subject to a $9.95 USD per year per domain registration fee. You will be required to make a deposit of $9.95 USD for the domain fee before receiving the refund for the hosting account.

7. PAYMENT, CHARGEBACKS AND RETURNED CHECKS

8. WARRANTIES AND REPRESENTATIONS Key Space Hosting provides hosting services on an "as is" and "as available" basis without warranties or representations for its offering. The company bears no responsibility for connection problems, in cases when customers' hosting with Key Space Hosting confronts with service interruption issues.

9. FREE DOMAIN NAME PROMOTION Key Space Hosting has a promotion and gives FREE domain names only to new customers of web hosting accounts. However, when the money back guarantee option is used the domain names must be paid - $9.95 USD per year per domain name. Domain name owners will receive an account username and password to manage their domain names and they will be able to transfer the domain name(s) at will.

10. NO UNLAWFUL OR PROHIBITED USE As a condition of your use of the Key Space Hosting Services, you will not use the Key Space Hosting Services for any purpose that is unlawful or prohibited by these terms, conditions, and notices. You may not attempt to gain unauthorized access to any Key Space Hosting Services, other accounts, computer systems or networks connected to any Key Space Hosting Services, through hacking, password mining or any other means. You may not obtain or attempt to obtain any materials or information through any means not intentionally made available through the Key Space Hosting Services. Key Space Hosting reserves the right at all times to disclose any information as Key Space Hosting deems necessary to satisfy any applicable law, regulation, legal process or governmental request, or to edit, refuse to post or to remove any information or materials, in whole or in part, in the sole discretion of Key Space Hosting. Key Space Hosting is within the capacity to refuse service to unlawful parties. Key Space Hosting servers can be used explicitly for legal purposes only and each attempt for taking indecent advantage of the servers inconsistent with the rules will be immediately rejected. In this light, Key Space Hosting expressly forbids any breach of Federal, State or Local regulation, including, but is not limited to the transmission of: copyrighted material, material legally judged to be threatening or obscene and material protected by trade secrets. Key Space Hosting management will thoroughly scrutinize any of the received orders and decide to their own discretion which of them do not comply with the officially stated requirements for use of the company's servers. Key Space Hosting servers CANNOT be used for the propagation, distribution, housing, processing, storing, or handling in any way of lewd, obscene, adult OR pornographic material, or any other material which is considered impermissible by the company including, but not limited to - pornography, adult materials, satanic materials, and any other materials of an adult nature.

11. THIRD PARTY Any dealings with third parties (including advertisers) included within the Key Space Hosting Services or participation in promotions, including the delivery of and the payment for goods and services, and any other terms, conditions, warranties or representations associated with such dealings or promotions, are solely between you and the advertiser or other third party. Key Space Hosting shall not be responsible or liable for any part of any such dealings or promotions.

12. TERMINATION You agree that Key Space Hosting, in its sole discretion, may terminate your password, account (or any part thereof) or use of the Service, and remove and discard any Content within the Service if you violate these terms.

13. SERVICE DENIAL Key Space Hosting reserves the right to reject its service and terminate this agreement for a certain period of time or indefinitely upon customers' failure to pay. The customer then is considered a debtor to Key Space Hosting and liable for reasonable interest and collection fees.

14. YOUR RESPONSIBILITIES You are solely responsible for the content of your messages. Using the Key Space Hosting Service in connection with surveys, contests, pyramid schemes, chain letters, junk e-mail, spamming or any duplicative or unsolicited messages (commercial or otherwise) is prohibited. In consideration of your use of the Service, you agree to:

15. SERVICE EXPIRATION AND RENEWAL The hosting service is active for one year (365 days). After that period of time, the account will be automatically suspended until the Customer renews it by paying the anual subscription. In case the Customer does not renew his hosting account, it will remain BLOCKED. The account's data will be kept for two months, after that it will be permamently deleted. The redemption period is a registry level period of up to 30 days that occurs when a domain name is deleted after it expires without being renewed. Instead of just being deleted and returned to the pool of domain names available for registration, the registry holds the name in a REDEMPTION PERIOD. During this 30-day period, the original domain registrant may retrieve the domain name from deletion for an additional fee by contacting the registrar. This extra 30-day period extends the time available to renew expired domain names. However, all names that enter the redemption period are removed from the zone files (the list of domains currently in the global DNS); therefore, any web site or e-mail services associated with the domain name will stop working. After the 30-day redemption period there is a 5-day pending delete phase. When a domain is in this phase no one can retrieve the domain and it cannot be registered. After the 5-day pending delete phase the registry will release the domain name back into the public pool of available domain names. We strongly recommend that you renew your domain registration before the domain name is placed in redemption. If your domain name is placed into redemption, we cannot prevent the zone files being removed from the DNS and your web site and any associated services will cease to work. We can assist in retrieveing your domain only if your domain was registered with us. If your domain was registered with another registrar, you must contact that registrar for information regarding retrieving your domain name. You will be charged with a REDEMPTION FEE of $190.00 USD for the domain registration renewal.

16. CUSTOMER WEBSITE; E-COMMERCE; CUSTOMER WARRANTIES/GUARANTIES

17. TORTUROUS CONDUCT Any case of indecent treatment towards a Key Space Hosting employee will be considered inappropriate. Each Customer is anticipated to conduct a professionally mannered communication with Key Space Hosting employees regarding any requests for help through e-mail or by means of the Ticket Desk Support System. Each Customer should avoid applying any forms of written emotional outburst or cursing. Any attempts of deliberately undermining behavior will be interpreted as a breach of this TOS. Other acts of treatment towards Key Space Hosting employees that will be considered as unacceptable include any verbal, oral, written or delivered by a second party threats addressing Key Space Hosting or any of its employees, partners, equipment, and concerns. Any forms of such threats will be interpreted as a breach of this TOS. Key Space Hosting keeps the right to assess which behaviour will be treated as a breach of this TOS and to give no refunds to the users whose accounts have been suspended for violating the aforementioned rules.

18. SPAMMING IS PROHIBITED We will determine in our sole discretion whether any of the messages you send are spam. For your information, spamming generally includes, but is not limited to:

19. NEWS RELEASES Forward Looking Statements: these refer to any predications within this website that are not based on objective facts and express expectations with regard to forthcoming events. Such statements cannot be treated as reality-based because it is possible that they happen to deviate from actual circumstances. Forward Looking Statements can be recognized by the availability of indicative words such as "believes", anticipates," "plans," "may," "hopes," "can," "will," "expects," "is designed to," "with the intent," "potential". However, their availability is not a compulsory requirement for a forward-looking statement to be treated as such.

20. FORCE MAJEURE CIRCUMSTANCES Key Space Hosting will be in an off-liability position as regards the failure or delay in doing its professional duties in consequence of circumstances beyond its control. Such circumstances could be provoked by acts of any governmental body, war, rebellion, sabotage, embargo, fire, flood, strike or other labor disturbance, interruption of or delay in transportation, unavailability of, interruption or delay in telecommunications or third party services (including DNS propagation), failure of third party software or hardware or inability to obtain raw materials, supplies or power used in or equipment needed for provisioning of the Services. This agreement constitutes the whole act of convention between the parties with regard to the agreement signed between them. It is not subject to any amendments, modifications, or any other alterations with the exception of changes introduced through a written instrument that is signed by the party to be charged.

21. COPYRIGHTS Copyrighted material must not be placed on Customers' accounts without the permission of the copyright owners or people that are specifically authorized by the copyright owners. Only copyright owners or people specifically authorized by them may upload copyrighted material to the account. Upon our receipt of a notice of a claimed copyright infringement containing the above information, after confirmation we will promptly remove the allegedly infringing material from the Services and carry out further procedures if necessary. We will assume no liability to any Customer of the Services for the removal of any such material.

Please report any violations of the Terms of Service and the Domain Name Dispute Resolution Policy to abuse@duoservers.com .

22. ASSIGNMENT Customer shall not have the right to assign this Agreement without the written permission of Key Space Hosting. This Agreement shall be in force and effect to the total benefit of Customer and Key Space Hosting and their successors and permitted assigns.